Refund policy

Return & Refund Policy

Thank you for choosing our handcrafted nails. Please note the following policy regarding returns and refunds:

1. No Returns or Refunds:

Due to hygiene and safety concerns, we do not accept returns or offer refunds for our products once purchased. Each item is final sale.

2. Damaged or Defective Items:

• If any embellishments (e.g., charms, gems) detach prior to use, please contact us immediately with clear photos of the issue.

• As most of our designs are one-of-a-kind, replacement may not be possible. Instead, we offer the following solutions:

• For customers in Adelaide: We are happy to provide a free repair service.

• For customers outside Adelaide: You may be eligible for a discount code for your next purchase.

3. Repair Eligibility:

• Repairs or claims must be requested within 7 days of receiving your order.

• Proof of purchase (order confirmation or receipt) is required.

4. Policy Limitations:

• This policy does not cover issues arising from improper application or misuse of the nails. Please follow the application instructions provided to ensure the best experience.

• Discounts for future purchases cannot be converted into cash or transferred.

We strive to deliver high-quality products and services. If you have any concerns or questions, please don’t hesitate to contact us directly. Thank you for understanding!

Additional Notes:

This policy protects both the business and ensures clarity with customers. It emphasizes hygiene concerns and provides fair alternatives like repairs or discounts without compromising your business. Let me know if you’d like further refinements!