Shipping policy

Shipping Policy

1. Shipping Information

• All orders are shipped from Adelaide, Australia using Australia Post.

• Estimated delivery times:

• Within Australia: 3-7 business days

• International: 7-14 business days (depending on the destination and chosen shipping service)

2. Shipping Rates

Shipping costs are calculated based on Australia Post rates and will be displayed at checkout:

• Within Australia

• Standard Shipping: Starting from $10

• Express Shipping: Starting from $15

• International

• Standard International Shipping: Starting from $15 (based on weight and destination)

• Express International Shipping: Available for select countries (rates displayed at checkout)

3. Tracking Information

• A tracking number will be provided for all orders.

• Customers will receive their tracking information via email or text once the order is dispatched.

• Orders can be tracked directly on the Australia Post website.

4. Shipping Delays

• Delays may occur due to:

• Weather conditions

• Public holidays

• Customs clearance in the destination country (for international shipments)

• We will do our best to assist in tracking your order in case of delays.

5. Damage or Loss During Shipping

• If your order is damaged or lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

• Required documentation for claims:

• Photos of the damaged item(s)

• Official notice from the courier (in case of loss)

6. Address Changes

• Address changes must be requested within 24 hours of placing the order.

• Once an order has been dispatched, we cannot modify the shipping address.

7. Questions or Concerns

• For inquiries regarding shipping rates or order tracking, please contact us via email or LINE Official Account.

Note:

Shipping rates are directly based on Australia Post rates, ensuring fair and transparent costs for all customers.